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Periodical article Periodical article Leiden University catalogue Leiden University catalogue WorldCat catalogue WorldCat
Title:Nigeria's Bureaucratized Ombudsman System: An Insight into the Problem of Bureaucratization in a Developing Country
Author:Ayeni, Victor
Year:1987
Periodical:Public Administration and Development
Volume:7
Issue:3
Period:July-September
Pages:309-324
Language:English
Geographic term:Nigeria
Subjects:civil service
ombudsman
Politics and Government
Development and Technology
Economics and Trade
External link:https://doi.org/10.1002/pad.4230070306
Abstract:A case study of the bureaucratization process in Nigeria's ombudsman institution, the Public Complaints Commission. Proceeding from the premise that the efficacy of modern bureaucratic organizations is predicated on the ability to control bureau pathologies, an attempt is made to determine success in keeping the bureaucracy in the Public Complaints Commission at an optimum level. The paper argues that Nigeria's ombudsman institution has developed into an enormous, wasteful and inefficient bureaucracy. The reasons for this situation are largely sociocultural. The Public Complaints Commission has a long history of close, intimate association with the civil service. This has transformed the Commission more or less into an arm of the civil service and virtually eliminated its unique ombudsman features. The paper concludes with a number of policy suggestions aimed at overcoming the 'vicious circle of bureau proliferation'. Bibliogr., notes.
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