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Periodical article Periodical article Leiden University catalogue Leiden University catalogue WorldCat catalogue WorldCat
Title:Strengthening public administration and management through service delivery renewal in South African local government
Author:Kroukamp, HendriISNI
Periodical:Politeia: Journal for Political Science and Public Administration
Geographic term:South Africa
Subjects:civil service
local government
External link:http://www.unisa.ac.za/contents/publications/docs/polit202.pdf
Abstract:In post-apartheid South Africa emphasis should not only be placed on creating a representative public sector, but also on public institutions which deliver services to improve the living conditions of all citizens. Renewed government programmes to assist in this transformation process have expenditure implications especially in the local government sphere. To ensure cost effectiveness and sufficient service delivery, it is important that emphasis should be put on continuous reviewing of programmes to deliver services. Service delivery must therefore be continually modernized, improved and directed to the interests of citizens. In order to enhance the ability of local authorities to deliver such services, local authorites need more resources as they currently experience severe cash flow difficulties. In this article the modernization of, and challenges facing quality service delivery are discussed. Suggestions are made regarding the role of public/private partnerships and alternative service delivery modes to improve service delivery. Attention is also paid to turning around the culture of non-payment for services and implementing policies of credit control and debt collection, which do not currently exist. Bibliogr., sum.