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Periodical article Periodical article Leiden University catalogue Leiden University catalogue WorldCat catalogue WorldCat
Title:Enhancing the African public administration through the new information and communication technologies
Author:Ntungwe, Ndue PaulISNI
Year:2011
Periodical:African Administrative Studies (ISSN 0007-9588)
Issue:76
Pages:25-45
Language:English
Geographic term:Africa
Subjects:public administration
administrative reform
information technology
civil service
Abstract:The public service in Africa is in crisis. New information and communication technologies (NICT), providing new methods of organizing States and companies and creating a rapid growth niche, can play a considerable role in the modification of the administration. To produce the desired effects, NICT should be involved in the State reform prospect and focus on the political commitment of governments with regard to the heavy investments that their implementation should bring about. They should be used to change bureaucratic logistics: open up administrations, consider the needs and expectations of citizens, delegate responsibilities, and reform public management. The author's intention is to see which interaction can exist between the administration and NICT and in what measure the latter can support the modernization movement. The following points are discussed in the article: (1) brief reminder of dysfunctions of the African public service; (2) contribution of NICT to the policy of modernizing administrations; and (3) success conditions. App., bibliogr. [ASC Leiden abstract]
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