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| Title: | Tourism policies and management practices as perceived by indigenous people in KwaZulu-Natal municipalities: the 'black-hole syndrome' |
| Author: | Magi, Lindisizwe M. |
| Year: | 2012 |
| Periodical: | Indilinga: African Journal of Indigenous Knowledge Systems |
| Volume: | 11 |
| Issue: | 1 |
| Pages: | 93-113 |
| Language: | English |
| Geographic term: | South Africa |
| Subjects: | tourism local government |
| External link: | https://hdl.handle.net/10520/EJC126061 |
| Abstract: | The tourism honeymoon following the advent of democracy in South Africa has begun to experience challenges in the realm of tourism development in some municipalities occupied by indigenous people. Tourism policy, planning and management in these municipalities have progressively eluded some municipal managers who are predominantly of indigenous origins. These policy shortcomings have been confirmed by the opinion that tourism development planning across Africa has lagged behind. This article discusses the apparent collapse of tourism service delivery in some indigenous municipalities of KwaZulu-Natal. It assesses the ability of policies to uphold an efficient tourism delivery regime. Aspects discussed include indigenous community awareness of the importance of tourism; tourism policies perceived as contributing adequately to tourism delivery; the effectiveness of existing tourism management practices; and core shortcomings hindering tourism development, delivery and indigenous community beneficiation. The study was carried out in three local municipalities predominantly occupied by indigenous people: Ntambanana (72), uMvoti (128) and Ndwedwe (133). From these three places, 333 respondents were interviewed. The findings of the study established, amongst others, that there were evidently negative perceptions of participation, management effectiveness, service delivery and the comprehension of related policies and strategies in the study areas. Bibliogr., sum. [Journal abstract] |
