Abstract: | Based on literature analysis, this paper discusses what is needed for an open and distance learning institution in Southern Africa, but also elsewhere, to provide productive and sustainable services. Success hinges on doing the right thing in the right way at the initial stage, before the services are provided. If first things are done first, quality becomes easily realisable, and productivity and sustainability will logically follow from the seriously and purposefully conceived ODL provision stategy. Bibliogr., sum. [ASC Leiden abstract] |