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Periodical article |
Title: | Making performance real - customer-based initiatives in the public sector in Africa |
Author: | Balogun, J. |
Year: | 2003 |
Periodical: | African Journal of Public Administration and Management |
Volume: | 14 |
Issue: | 1-2 |
Period: | January-July |
Pages: | 43-57 |
Language: | English |
Notes: | biblio. refs. |
Geographic term: | Africa |
Subjects: | Management, Public Administration public sector management Customer services |